Refund policy

Refund and Return Policy
All the furniture that we sell are brand new and carry the manufacturer's warranty. However, the typical manufacturer warranty is only limited warranty that does not cover any wear and tear. That being said, any defect or issues must be reported within 72 hours of receiving the furniture.

We are sorry that we cannot issue a full refund for cancellation or return once the merchandise is shipped from the warehouse. If shipment is refused without prior authorization, the return policy will apply. Our return policy is 15% restocking fee (pending inspection) plus the actual inbound and outbound shipping. The actual shipping charge will be applied to any product regardless of the Free Shipping promotion or the flat rate $100 shipping. The products have to be in the original packaging and in brand new condition.

Please contact us at 1-800-674-8282 or email us at info@classic2modern.com for authorization prior to returning any items. Please note that we can only accept returns for the maximum of 7 days after the delivery date.

Please note that we do not profit from return products. The shipping charges are the actual shipping cost charged by the shipping company and the restocking fee are charged by the manufacturer. If you need any information about the product, please contact us and we will try our best to answer any questions that you might have.

Damage Information

It is highly unlikely that your product arrives damaged. If your carton appears only slightly damaged, please note the damage in details on the Proof of Delivery (POD) form and accept the carton for further inspection. If your carton shows a significant amount of damage please refuse the damaged cartons only and notify us immediately either at 800-674-8282 or by emailing us at info@classic2modern.com.

Please note in most cases digital photos of the merchandise and/or the packaging will be required. Please keep the original box/packaging since it is required for us to process the claim.

Please note that you do need to inspect the boxes when receiving the merchandise. If the box is damaged and it is not noted on the delivery receipt, Classic 2 Modern will not be responsible to replace or fix the merchandise.