By purchasing furniture from Classic2Modern, you agree to the terms and policies applicable to your order. Please review the information below about availability, ordering, delivery, inspection, damage claims, cancellations, and Final Sale terms before placing your order.

Why Classic2Modern?

We believe buying furniture online should give you more choice, better value, and convenient delivery—not more headaches.

Classic2Modern offers:

• A large selection of modern and contemporary furniture
• Competitive pricing and special-order opportunities
• Friendly, responsive customer service
• Free standard shipping to California, Nevada, and Arizona
• Nationwide delivery to other states for an additional shipping charge
• Fast local delivery on many Southern California orders
• White Glove delivery and professional assembly options
• Complimentary White Glove Delivery on many qualifying Southern California orders
• Access to furniture stocked at major manufacturer and distributor warehouses

I've never ordered furniture online. What should I expect?

It's easier than it may seem.

Once you place your order, we confirm availability, coordinate with the appropriate warehouse, prepare the merchandise for release, and arrange delivery based on your location and the type of furniture you've purchased.

For local Southern California orders, the process can be particularly fast. For long-distance orders, we coordinate with specialized furniture-delivery companies or freight carriers.

Here's how the process works.

Can I contact someone with questions before ordering?

Absolutely—and we encourage it.

If you have questions about availability, dimensions, color, delivery, White Glove service, or whether a particular piece will work for your space, the quickest way to reach us is by email:

info@classic2modern.com

We respond to inquiries as promptly as possible, often very quickly during normal business hours.

If you haven't received a reply, please check your spam or junk folder.

You can also call us toll-free at (800) 674-8282.

How do I know whether an item is in stock?

Inventory can change quickly because much of our furniture is stocked at manufacturer and distributor warehouses.

If an item is marked In Stock, it means the product is shown as available for normal processing and delivery. However, inventory is not guaranteed until your order has been processed and availability confirmed.

If an item is marked Low Inventory, availability may be very limited. We recommend contacting us before ordering.

If an item is marked Out of Stock, contact us and we can often provide information about expected availability.

If an item is marked Special Order, the product is ordered specifically for you and will have a longer lead time. Lead times vary considerably by manufacturer, product, season, and country of origin.

Want to be certain before ordering? Send us the product name or link and your ZIP code at info@classic2modern.com. We can often confirm current inventory and give you an estimated delivery timeframe.

How can I pay?

Available payment methods are displayed during checkout and may include major credit cards, accelerated payment methods, and financing options.

If financing is available for your purchase, the available options and applicable terms will be shown during checkout.

Before submitting your order, please carefully review the product, quantity, configuration, dimensions, delivery address, and contact information.

Because furniture purchases are generally Final Sale, we strongly recommend asking any product or delivery questions before placing your order.

What Happens After I Place My Order?

The process depends somewhat on where you live.

Los Angeles, Orange & Ventura Counties

Many of our products are stocked at Southern California warehouses, allowing us to provide particularly fast service in Los Angeles, Orange, and Ventura counties.

After your order is processed and merchandise availability is confirmed, you can typically expect to hear from our delivery team within 1–2 business days.

They will contact you directly to arrange a convenient delivery date or delivery window.

Delivery is typically scheduled within 1–3 business days after order processing, with actual delivery usually taking place within 1–5 business days, depending on the merchandise, availability, order size, location, and delivery method.

Many qualifying local orders may also receive complimentary White Glove Delivery, depending on the merchandise, order size, location, and current delivery arrangements.

Other California Locations, Nevada & Arizona

Classic2Modern offers Free Standard Shipping to California, Nevada, and Arizona on qualifying merchandise unless otherwise stated.

Delivery timing and method depend on the merchandise, warehouse location, destination, and type of service required.

Some locations may be served by our furniture-delivery partners, while others may be served by freight or specialized carriers.

White Glove Delivery may be available for an additional charge and, depending on the order and location, may occasionally be offered at no additional charge.

What happens if I live in another state?

We ship throughout the contiguous United States.

For destinations outside California, Nevada, and Arizona, an additional shipping charge applies.

Furniture shipping costs can vary substantially depending on the merchandise, destination, order size, weight, carrier, and delivery method. For that reason, the exact shipping charge may not always be available when the order is initially submitted.

We will calculate and confirm the shipping charge with you within 24 hours after receiving your order.

Your order will not be released for shipment until the additional shipping charge and delivery arrangements have been confirmed with you.

If you prefer to know the shipping cost before ordering, simply contact us with the product name or link and your ZIP code, and we'll be happy to provide a quote.

For certain oversized, heavy, fragile, high-value, or multi-piece orders shipped outside California, White Glove or another specialized furniture-delivery service may be required.

This allows the furniture to be handled appropriately and, importantly, unpacked and inspected while the delivery team is present.

Delivery Options

What is Standard Delivery?

The exact standard delivery service depends on your location and the merchandise.

For some long-distance freight shipments, standard service may mean curbside or threshold delivery. The merchandise remains packaged, and assembly and placement inside the home are not included unless otherwise specified.

The delivery method applicable to your order will be determined by the product, destination, carrier, and services selected or required.

What is White Glove Delivery?

White Glove Delivery is designed to make receiving large furniture considerably easier.

Depending on the particular order and service level, White Glove Delivery may include:

• Delivery inside your home
• Placement in the room of your choice
• Unpacking
• Assembly when applicable
• Removal of packaging materials

White Glove service is available for many orders.

For many qualifying orders in Los Angeles, Orange, and Ventura counties, White Glove Delivery may be complimentary.

For certain large, heavy, fragile, high-value, or multi-piece orders outside California, White Glove or another specialized delivery service may be required.

Contact us before ordering if you'd like to know which delivery options are available for a particular product and ZIP code.

Your Delivery Appointment

Furniture deliveries generally require an appointment.

Please provide your best daytime telephone number when ordering. Providing an alternate number is also helpful.

Depending on the delivery method, Classic2Modern, our local delivery team, or the carrier will contact you to arrange the delivery date or delivery window.

Please respond promptly to calls, text messages, or emails concerning delivery. A carrier may be unable to complete final delivery until an appointment has been confirmed.

If you schedule a delivery and no authorized person is available to receive the merchandise, additional redelivery, storage, or handling charges may apply.

Can I rely on the carrier's estimated delivery date?

Please treat carrier tracking dates as estimates unless a delivery appointment has actually been confirmed.

Long-distance freight carriers operate their own terminals, routes, and schedules. Weather, routing, terminal delays, and other circumstances can change an estimated arrival date.

Do not take time off work, hire movers, or make other time-sensitive arrangements based solely on a tracking-page estimate.

Wait until the delivery company has contacted you and confirmed the actual delivery appointment or window.

If you need furniture by a specific date, please contact us before ordering. Expedited or specially coordinated delivery may sometimes be available for an additional charge.

Before Delivery: Measure Your Space

Please make sure your furniture will fit—not only in the room, but also into the room.

Before ordering, measure:

• Doorways
• Hallways
• Stairways and landings
• Elevators
• Building entrances
• Ceiling clearances where relevant
• The intended placement area

Please tell us in advance about unusual delivery conditions such as narrow staircases, high-rise restrictions, elevator reservations, limited parking, long carries, or restricted delivery hours.

Furniture that cannot be delivered or placed because of inadequate access or incorrect customer measurements is not considered damaged or defective and cannot be returned for that reason.

My Furniture Has Arrived. What Should I Do?

Inspect your delivery before the delivery team leaves

This is extremely important.

For White Glove Delivery, inspect the actual furniture after it has been unpacked and assembled, when applicable, and before the delivery team leaves whenever reasonably possible.

For freight deliveries where merchandise remains packaged, inspect every carton carefully before signing the carrier's Proof of Delivery (POD).

Look for crushed corners, punctures, tears, wet cartons, broken straps, compression, or other evidence of transportation damage.

Take photographs if you see anything questionable.

What If the Carton Is Slightly Damaged?

Minor damage to a carton does not necessarily mean that the furniture inside is damaged.

If the carton has relatively minor exterior damage, you may accept the shipment, but describe the damage clearly on the delivery receipt before signing it.

For example:

Carton crushed on lower right corner

is much better than simply writing:

Possible damage

Take photographs before opening the carton and keep all original packaging while you inspect the merchandise.

What If the Shipment Is Seriously Damaged?

If merchandise or its packaging shows substantial damage suggesting that the furniture itself has been seriously damaged, document the condition immediately.

Take photographs and make a specific notation on the Proof of Delivery.

When appropriate, refuse only the damaged carton or affected item, rather than automatically refusing an entire multi-piece order when the remaining merchandise is undamaged.

Then contact Classic2Modern immediately:

(800) 674-8282
info@classic2modern.com

We'll review the situation and work with the delivery company, warehouse, or manufacturer to determine the appropriate resolution.

What If I Discover Damage After the Driver Leaves?

Sometimes damage is concealed inside packaging and cannot reasonably be seen during delivery.

If you discover concealed damage after unpacking the furniture, contact us promptly.

Take clear photographs showing:

• The damaged area
• The entire item
• The carton
• Internal packing materials
• Shipping labels

Do not discard the original box or packaging.

The packaging and photographs may be required to establish a freight claim or arrange repair, replacement parts, inspection, pickup, or replacement merchandise.

Why Is the Delivery Receipt So Important?

When merchandise is delivered by a freight carrier, your signature on the Proof of Delivery is important evidence concerning the condition in which the shipment was received.

If the packaging has visible damage, make sure that damage is specifically documented before you sign.

If clearly visible freight damage existed at delivery but was accepted without notation, it can become substantially more difficult to establish that the damage occurred while the merchandise was in the carrier's possession.

That may affect our ability to obtain approval of a freight claim.

So please take a few extra minutes to inspect the shipment carefully.

What If the Furniture Is Defective Rather Than Shipping-Damaged?

A manufacturing defect is different from freight damage.

If you discover what appears to be a manufacturing defect that could not reasonably have been identified during delivery, contact us promptly and send photographs or video demonstrating the problem.

We will review the issue and, when appropriate, coordinate with the manufacturer regarding replacement parts, repair, replacement merchandise, or another appropriate remedy.

Normal variations in natural materials such as wood, stone, marble, leather, and certain fabrics are not necessarily defects.

What If I Received the Wrong Item?

Contact us promptly.

Please do not assemble, install, use, alter, or dispose of incorrectly shipped merchandise or its packaging until we have reviewed the situation.

We may request photographs of the product, carton labels, model numbers, or other identifying information so that we can arrange an appropriate resolution.

What If Nothing Is Wrong With the Furniture, but I Still Want to Return It?

Furniture purchases from Classic2Modern are generally Final Sale.

Our business model is designed around highly competitive furniture pricing and efficient delivery, including specialized and complimentary White Glove service on many local orders. In return, we ask customers to make their product selection carefully before ordering.

We do not accept returns or exchanges because of buyer's remorse or personal preference, including because you:

• changed your mind;
• decided you don't like the color or finish;
• expected the furniture to look or feel different;
• don't like the comfort or firmness;
• ordered the wrong size;
• decided the item is too large or too small for your room;
• cannot fit it through your doorway, hallway, stairway, or elevator;
• decided it doesn't coordinate with your décor; or
• simply no longer want or need the merchandise.

Please carefully review dimensions, specifications, finishes, photographs, materials, and configuration before ordering.

If you're uncertain about anything, ask us before placing your order. We'll be happy to help.

Our Final Sale policy does not mean that you are expected to accept merchandise that is legitimately damaged, defective, or materially different from what you ordered. Those situations are handled under our Return, Refund & Damage Policy.

Color, Finish & Natural Material Variations

We make every reasonable effort to represent our furniture accurately.

However, photographs displayed on computer screens and mobile devices can vary because of lighting, photography, screen settings, and display technology.

Natural materials—including leather, wood, stone, marble, and certain fabrics—can also exhibit variations in color, grain, veining, pattern, texture, and finish.

These natural or normal manufacturing variations are generally not considered defects.

If a particular shade, finish, or material characteristic is especially important to you, please contact us before ordering and we'll provide any additional information available to us.

I Just Placed My Order but Changed My Mind. Can I Cancel?

Contact us immediately.

Orders can typically be canceled within 24 hours after they are placed, provided the merchandise has not yet been released by the warehouse for delivery or shipment.

If the merchandise has not yet been released, the order may generally be canceled without a restocking fee.

If the merchandise has already been released by the warehouse or picked up by the delivery team or carrier but has not yet been delivered, cancellation may still be possible. However, applicable restocking, handling, transportation, or return-to-warehouse charges may be deducted from your refund.

Please understand that 24 hours is not a guaranteed cancellation window. Some orders can be processed and released by a warehouse very quickly.

Once merchandise has shipped and is in transit, the order is considered Final Sale and cannot be canceled.

The best rule is simple: if you need to cancel, contact us as soon as possible.

What If I Need to Delay My Delivery?

Please contact us as early as possible.

Once merchandise has been allocated, released, picked up, or transferred to a carrier, postponing delivery does not cancel the order.

Warehouses, freight terminals, and delivery companies may charge storage fees when merchandise cannot be delivered within their normal holding period.

Storage fees depend on the size of the shipment, amount of space occupied, location, and length of storage.

Customer-requested delays may also result in redelivery, handling, reconsignment, or transportation charges.

These charges are the customer's responsibility when they result from the customer's request or inability to accept delivery.

What If I Miss My Delivery Appointment?

Please notify the delivery company as soon as possible if your plans change.

If no authorized adult is available during a confirmed delivery appointment, or delivery cannot be completed because of customer-related circumstances, the carrier or delivery company may charge redelivery and/or storage fees.

Failure to accept a properly scheduled delivery does not cancel the order or create a right to a refund.

Can I Have Furniture Delivered Without Being There?

For large furniture deliveries, we strongly recommend that an authorized adult be present to receive and inspect the merchandise.

If you specifically authorize a carrier to leave merchandise without your presence or inspection, you may substantially limit the ability to document a claim for visible shipping damage that could reasonably have been identified at delivery.

For White Glove orders, someone must generally be present to provide access, direct placement, inspect the furniture, and acknowledge completion of the delivery.

Do You Ship Smaller Items by UPS, FedEx, or Similar Carriers?

Some smaller or lightweight products may be shipped by parcel carriers.

Unlike scheduled furniture freight, parcel carriers may not contact you before delivery.

If a package arrives with visible damage, photograph the package before opening it. If merchandise inside is damaged, retain the carton and all packing materials and contact Classic2Modern promptly.

Carrier-specific claim and inspection requirements may apply.

A Few Important Things to Remember

Measure before ordering. Furniture that doesn't fit your room or access path isn't considered defective.

Inspect at delivery. If you see visible damage, document it before signing.

Keep the packaging if there's a problem. We may need it for a claim.

Ask before ordering. If you're uncertain about inventory, color, dimensions, delivery, White Glove service, or price, contact us.

Furniture sales are Final Sale. Change of mind, personal preference, size, fit, color, comfort, or appearance are not reasons for return.

Legitimate damage, defects, and incorrect merchandise are different. Contact us promptly and we'll work with you toward an appropriate resolution.

Still Have Questions?

We're here to help.

Email: info@classic2modern.com
Phone: (800) 674-8282

If you're considering an order and want us to check availability, delivery options, expected timing, or the best available price, contact us with the product name or link and your ZIP code.

It's much easier to answer a question before you order than to discover an unexpected issue afterward.