By purchasing Furniture from us, you agree to the Terms described below. Please review the useful information on placing orders, delivery, damage issues, returns, refunds, etc.
- Great selection of traditional and contemporary furniture products
- Friendly and responsive Customer Service
- Free shipping for ALL products in store regardless of order amount
- Discounts all year
I never ordered furniture online, don't know what to expect
Here’s the whole process, from placing order on our website to final delivery to your residence, explained below:
Communication with Customer Service
If you have any question, the best way to quickly reach us is by email! Our customer support email is email@example.com . All emails are responded promptly, often within minutes during the working hours, and within hours during the weekends. If you sent us an email, and did not receive a reply, then you probably should check your email’s spam folder! Please adjust your junk mail settings, and make sure to mark our emails as “not spam” to help future messages get through.
Availability of items
Before adding an item to cart, please check its stock status right under the product title (see screenshot below):
If item is labeled “In Stock”, it means that you can safely place your order. Your item is available for quick shipping from either our warehouse, or from our supplier’s warehouse. All in-stock items usually ship in 2-5 business days after order.
If item is labeled “Out of stock”, and there is no ETA, please email at firstname.lastname@example.org and we will inform when this item is expected back in stock.
If item is labeled “Low inventory”, it means that the item is running low on stock. We may only have a very limited amount of that product available. Often times that means “only one left in stock” , therefore we strongly recommend emailing at email@example.com to confirm availability.
If item is labeled “Special Order”, that means the item is not in stock, but available by special order. Lead time would vary depending on product, season and country of manufacturer. Most of our special products from Italy and Spain arrive in about 8-12 weeks after order. Various products from China have lead time from 8 to 16 weeks. Please email firstname.lastname@example.org to confirm lead time for the product you are interested in special ordering.
You have the option to pay by your credit card or finance your purchase (monthly payments). We offer financing via Klarna. If you’d like to finance, please add your item(s) to cart, go to checkout, select “Continue to pay with your credit card”, and enter your information. On the next screen, you will see the option to finance with KLARNA. We also accept Google Pay, Amazon Pay, and PayPal.
What happens after Order is placed
You will receive an email confirmation with link to your order status page. We will process your order and start preparing it for shipping. Some items ship faster (if no palletizing required). We usually ship all in-stock items within 2-5 business days after purchase.
Once your order is ready to ship, we will order a pickup with a shipping company. We work with dozens of freight carriers, and choose a specific carrier for each shipment depending on different criteria such as nature of shipment, your location, method of delivery etc.
Once your order is picked up by Carrier, you will receive a tracking PRO # by email. You’ll be able to see an approximate ETA of delivery provided by Carrier. Please note that we can NOT guarantee the exact day of delivery. Freight carriers are not our employees, and do not operate under our supervision. We have no control over their routes and schedules. The actual transit time would vary depending on distance between the shipping warehouse and your location. The dates provided by Carriers are only estimated dates. After reaching the local terminal in your area, Carrier will call you to schedule a delivery time.
I placed order, but changed my mind and would like to cancel order
Providing item is in stock, we usually ship in 2-5 business days after the placement of order. Some of our products are shipped on the next business day. In all cases, after order is processed, we immediately start preparing your item for shipping. That means pulling out of stock, and in most cases, palletizing. Therefore, orders can only be canceled within the first 48 hours after order placed. Once order is picked up by shipping company, it is “in transit” and cannot be canceled.
When placing order, you can select one of the shipping methods below:
- Free Curbside Delivery (with scheduled appointment for LTL shipments)
“Curbside delivery” means that the LTL Carrier will bring your order to your address, pull the truck up to the front of your residence, load the package(s) onto the lift gate, lower the lift, and push the package(s) onto the sidewalk in front of your home. Upon delivery please carefully inspect your item(s)! You will be required to sign a Proof of Delivery receipt.
- Threshold Delivery (Inside) - $100 extra
“Threshold Delivery” means delivery beyond the main entrance of your business or residence, but not to a specific room. The delivery people will typically bring the packages over the threshold only, or into your garage. This service does not include removal of packaging, assembly or setup of your item(s). Upon delivery please carefully inspect your item(s)! You will be required to sign a Proof of Delivery receipt.
- White Glove Delivery (Room of your choice, assembly and removal of debris) - $350 extra
“White Glove” includes delivery to a room of your choice within your business or residence. The delivery people will unpack and/or unwrap your item(s), assemble furniture if needed, and then remove the packing materials from your business or residence. Upon delivery please carefully inspect your item(s)! You will be required to sign a Proof of Delivery receipt.
Your Delivery Appointment
When your item arrives at the terminal closest to your address, the freight company will contact you to set up a delivery appointment. Therefore, before everything else, please make sure you indicated the best phone number when placing the order. If the order is returned to us due to the inability of Carrier to reach you to schedule delivery, it will be subject to our standard return policy.
Delivery appointments are arranged directly between Buyer and Carrier. In most cases, shipping companies deliver Monday – Friday during normal business hours. The carrier will often provide an estimated 4-hour window.
In most cases, Carriers provide a tracking PRO # with an Estimated Time Frame for delivery. Do not take time off work or arrange for hired help based solely on that date. Carrier will call you as a scheduled day is required to be set for delivery, so you are aware of exactly when to expect delivery. If time and money are lost due to a buyer missing work and/or hiring movers without scheduling a specific day/time with the carrier, Classic2Modern would not be responsible for any compensation for such loss. Returns resulting from this type of situation will be subject to our standard return policy.
If you have scheduled delivery and no one is present to receive the order at that time, a redelivery fee will be charged. It is important therefore that you adhere to the appointment that you made with the carrier and notify them of any changes as soon as possible.
A legal adult must be present to inspect and sign for the delivery of the order. Order will not be left on your curb when no one is home! If you authorize the product to be delivered in your absence or without your inspection, you automatically admit that the product is received in good condition and will void all rights to returns, claims and insurance! Returns resulting from this type of situation will be subject to our standard return policy.
Order arrived! Damage Inspection
IMPORTANT: it is YOUR responsibility to thoroughly inspect the content and condition of each package. Please open and inspect BEFORE signing for delivery. All freight companies should allow a specific amount of time for you to inspect your shipment before the driver leaves. You have both a right and a responsibility to inspect all items before accepting.
No damages? Great! Enjoy your beautiful furniture! 😊
Damage observed?! Hmm… So unfortunate, but regretfully, transit damages happen from time to time. Please no panic! On the carrier’s delivery receipt, please note “Damaged”, specifically notating damages to the carton and to product. After that, accept the furniture. Please contact us within the next 48 hours. Be prepared to provide some pictures (including picture of description of item on the box) and email the details at email@example.com . We will quickly take care of the problem, and promptly arrange for replacement with no cost for you.
In case of severe damages, you may refuse the shipment. Please take pictures of the refused items and email them to us. You must submit the pictures and you may refuse the delivery on ONLY the damaged or wrong piece (not the entire shipment).
Again, in case of any damage, it is extremely important to make a notation on carrier’s paperwork! Please remember that your signature means your acceptance! If you signed without notating any damage on the delivery receipt you have signed the goods as “Received in Good Condition” (Free and Clear). A notation of “Subject to Inspection”, “Possible Damage” or anything of a similar nature on the delivery receipt is NOT acceptable and is viewed the same as if it were signed clear. If damage is not specifically notated on the delivery receipt, the freight carrier will not accept responsibility for the damage. That means that we will not be able to provide replacements to you free of charge. You will be responsible for any replacement costs.
If you refuse delivery of an item that is in good condition and neither damaged nor defective, you will be responsible for the actual freight charges FOR BOTH WAYS and a restocking fee of at least 20%.
If for some reason you are not available or you refuse delivery other than the reason of damage or defect of the merchandise or if you request to hold the freight, you will be liable for daily storage fees assigned by the carrier.
Orders delivered via UPS, FedEx or USPS
We ship small or lightweight packages using UPS or FedEx (in some cases, USPS). Please note that unlike LTL carriers, these carriers will NOT notify you prior to delivery. We ship most orders with proof of delivery service; however, if shipped without a required signature, the decision to leave your package without a signature is at the discretion of the delivery person. If the driver feels it is unsafe to leave the package when no one is at home, a notice will be left for you to either sign to release delivery on the next business day or contact the carrier to make arrangements to pick the item up from their service locations.
If you notice any damage from shipping after you have accepted the delivery, please take the photos of damage, and contact us within 48 hours. Please note that for orders $100 or more, UPS will return to pick the damaged item up for inspection.
What if nothing wrong with furniture, but I still want to return?
Only items that arrived damaged and properly notated during the delivery as “damaged” are eligible for FULL refund. In all other cases, Classic2Modern offers a 15-day return policy that starts with the day you receive your merchandise. Please email us at firstname.lastname@example.org for authorization prior to returning any items. Please note that we can only accept returns for the maximum of 15 days after the delivery date.
To qualify for a refund, items must be in new condition and in the original packaging. Items must be shipped back to us using your own carrier with a traceable shipping method at your expense. In some cases, when the items are returned directly to manufacturer’s warehouses rather than to our warehouse, we may also have to charge you a restocking fee. Please note that we do not profit from return products. The restocking fees are charged by the manufacturer.
We cannot accept returns for assembled furniture including after white glove delivery service. Any returns must be in their original packaging. Items will not be authorized for return after 15 days from the delivery date. The refund will be credited back to the original method of payment once either Classic2Modern or the manufacturer receives the returned item and approves the condition as instructed above. In the event the returned furniture gets damaged while in transit, customer becomes responsible to file a freight claim against their carrier. We will only be able to issue refund after approval of the condition of the returned merchandise.
Color, texture, and graining variations in shade can occur in natural products like leather, wood and stone. These are NOT normally considered imperfections. For leather products all colors are bound to have variations in every production line. Color representations on computer screens can be slightly different based on settings and various display technologies. Digital or printed image colors can also be slightly different from the originals. If in doubt about the actual color of the furniture, it is customer’s responsibility to confirm with us the actual color before placing order. Customer agrees that they may not dispute the finish, color or texture or any other physical attribute after taking delivery of a product.
Request Return Authorization Number by emailing to email@example.com and provide picture of current condition of your order which includes picture of original package for approval by Classic2Modern. Once approved of the condition required, we will provide you with the warehouse return address, and the instructions on how to return your product.
Please repack the products for return in the original box with original packaging material and additional tags attached to merchandise. Do not mark the original box, improper labeling may result in the denial of return.
Ship the product to the warehouse address provided using your own carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. If we are unable to confirm delivery of your item, this may result in the denial of a refund. The package should be fully insured. We will not accept any uninsured packages.
We require that returns are shipped via a carrier that will provide you with a return tracking number. If a return is shipped without a tracking number, the customer will be liable if the item is lost by the carrier and no refund will be issued. Providing a tracking number will also accelerate your return process. Retain your tracking number and email it to us so that we can check on the progress of your return.
If a return becomes damaged on its way back to the return destination, the receiving warehouse will take the decision to either accept or refuse the item depending on its condition. It will be customer’s responsibility to file a claim with carrier.
The returns may be subject to 20% restocking fee. Restocking fee will be deducted from your refund.
Once the returned item has been received, verified and confirmed to be free of damage, modification or wear, the refund will be processed with 20% restocking fee deducted.
The refund will be credited back to the original method of payment.
Items returned without the proper RA# may delay the refund process. Please read your return instructions carefully to avoid delays and unnecessary expenses.
Please be patient during this period as it may be a lengthy process, due to transportation management and circumstances that are out of the reach of both parties.
Unless damaged with notation at the time of delivery, Special Orders cannot be refunded.
Any item that has been modified or used in any way, or that has been assembled or installed.
Any item that is not in resalable condition.
Any personal use products, such as mattresses, pillows and bedding.
Any item not accompanied by a Return Authorization Number issued by Classic2Modern.
Any item that has been altered, painted or fixed.
Any item that is not in the original box with sufficient packaging materials.
Any orders that has already shipped.
Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a full refund and return shipping will be deducted from the refunded amount.
We are committed to the safety of our customers and employees as we navigate COVID-19. Therefore, we are temporarily pausing return pickups of large items in select areas.
We may refuse ALL return requests for reasons other than documented transit damage.