All the furniture that we sell are brand new and carry the manufacturer's warranty. However, the typical manufacturer warranty is only limited warranty that does not cover any wear and tear. That being said, any defect or issues must be reported within 72 hours of receiving the furniture.
Classic2Modern offers a 15-day return policy that starts with the day you receive your merchandise. Please email us at firstname.lastname@example.org for authorization prior to returning any items. Please note that we can only accept returns for the maximum of 14 days after the delivery date.
To qualify for a refund, items must be in new condition and in the original packaging. Assembled furniture cannot be returned. Items must be shipped back to us using own transportation with a traceable shipping method. In the event the returned furniture gets damaged while in transit, customer becomes responsible to file a freight claim against their carrier. We will only be able to issue refund after approval of the condition of the returned merchandise and its packaging. Please note that we do not resell used or damaged furniture so even a minor damage to furniture or its packaging will be foundation for us to refuse customer return. In such cases customer will be responsible for filing a claim directly with the carrier.
In some cases, when the items are returned directly to manufacturer’s warehouses rather than to our warehouse, we may also have to charge you a restocking fee. Please note that we do not profit from return products. The shipping charges are the actual shipping cost charged by the shipping company and the restocking fees are charged by the manufacturer.
Classic2Modern may refuse a refund request if we find evidence of fraud, refund abuse, or other behaviour that entitles Classic2Modern to a corresponding counterclaim.
If your order arrives damaged, please rest assured that we will promptly arrange for replacement, but you must do the following:
IMPORTANT: If your carton appears damaged, please note the damage in details on the Proof of Delivery (POD) form and accept the carton for further inspection, and notify us immediately either at 800-674-8282 or by emailing us at email@example.com.
It is critical that you mark DAMAGED, next to any item that seems slightly defective on the delivery slip prior the driver leaving.
Only items marked 'damaged' at the time of delivery will be considered damaged and eligible for a repair, refund or replacement.
You will not be responsible for return shipping charges, or restocking fees for items that arrive damaged and properly noted.
Please note that digital photos of the merchandise and/or the packaging will be required. Please keep the original box/packaging since it is required for us to process the claim.
Please note that you do need to inspect the boxes when receiving the merchandise. If the product is damaged and it is not noted on the delivery receipt, Classic2Modern will not be responsible to replace or fix the merchandise.
- At the time of delivery, an adult is required to sign and accept the delivery.
- All deliveries are fully inspected and insured from the day it leaves our warehouse until it reaches your specified location.
- You must inspect all product(s), check them for damage on both the interior and exterior of the carton prior to signing for the delivery.
IMPORTANT: For large products delivered by LTL Carrier, delivery insurance only covers damages to merchandise noted on the freight carrier's bill of lading. Neither Classic2Modern, nor the shipper, shall be held liable for any damages that have not been properly noted and reported. Please make sure you check the item before you sign the acceptance!
All damages must be noted on the shipping company's Bill Of Lading and you must refuse delivery for damaged product(s) only, not the entire order.
- For UPS or Fedex deliveries, you have 24 hours to report any damages.
Please take photos of any damage that you notice as proof.
Our customer support must be notified within 72 hours of delivery for all damages and defects.
Order Cancellation Policy
All orders may be canceled within 24 hours of placement or until the ordered products are placed in transit, whichever comes first. To cancel an order, please email us at firstname.lastname@example.org.
Please note, that for the LTL shipments, we order pallletizing in most cases immediately after the order is placed. Securing your order on a pallet may take 1-2 business days. If the order is canceled after the item is palletized but not yet shipped, we may have, in some cases, to charge you up to $50 as we will have to break the pallet and restock the product.
Orders that are in transit cannot be canceled. If order still canceled while in transit, Buyer will bear the direct cost of return shipping, plus the initial shipping cost and restocking fee.
Depending on Buyer's location and the distance between the shipping warehouse and destination, transit time may take from 1 business day to 6 weeks or more. Please note we work with third party shipping companies and we cannot control their delivery schedules. Classic2Modern will provide a tracking information with only "estimated" date for delivery.
Important: Classic2Modern will not honor the cancellation request for full refund based on customer delivery expectations. If Buyer needs a delivery on a set date, the request must be submitted prior to placing order. If Classic2Modern does not guarantee the set date, the cancelation for full refund will not be granted.
Special Orders can only be canceled within first 48 hours of placing the order.
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