Refund and Return Policy

Return, Refund & Damage Policy

At Classic2Modern, we work to offer our customers highly competitive pricing on modern and contemporary furniture while keeping the ordering and delivery process as efficient as possible. Many orders, particularly those delivered within Southern California, also qualify for specialized delivery services, including White Glove delivery and assembly.

Because furniture is often specially ordered, allocated, transported, delivered, assembled, or otherwise prepared specifically for an individual customer's order, all furniture sales are final unless the merchandise arrives damaged, defective, or materially different from what was ordered.

Final Sale — No Returns or Exchanges

Please select your furniture carefully before placing an order. Classic2Modern does not accept returns or exchanges due to a change of mind or personal preference after an order has been placed and processed.

This includes, but is not limited to, returns requested because of:

  • size, dimensions, or fit within the customer's room or intended space;
  • color, shade, finish, texture, or appearance;
  • comfort, firmness, or personal preference;
  • an item not fitting through a doorway, hallway, stairway, elevator, or other access point;
  • a customer deciding that the furniture does not coordinate with other furnishings or décor;
  • a customer no longer needing or wanting the merchandise; or
  • other reasons unrelated to confirmed damage, defect, or an incorrect item being delivered.

Customers are responsible for reviewing all available product information before ordering, including dimensions, specifications, materials, finishes, colors, photographs, and other product details.

We strongly recommend measuring the intended space as well as all doorways, hallways, stairways, elevators, and other access points through which the furniture must pass before placing an order.

Product photographs are intended to represent merchandise as accurately as reasonably possible. However, colors and finishes may appear somewhat different depending on lighting, photography, screen settings, natural variations in materials, and manufacturing characteristics. Such normal variations do not by themselves constitute a product defect.

Delivered or Assembled Merchandise

Once merchandise has been successfully delivered and accepted, it cannot be returned simply because the customer changes their mind or decides that the product is not suitable for their space or preferences.

Furniture that has been unpacked, assembled, installed, or placed in the customer's home is also considered final sale, except when there is a legitimate and timely reported claim involving damage, a manufacturing defect, or an incorrect item.

This is particularly important for White Glove deliveries. Please inspect your furniture while the delivery team is present and before acknowledging that the merchandise has been received in satisfactory condition.

Damaged or Defective Merchandise

Our final-sale policy does not mean that customers are expected to accept merchandise that arrives clearly damaged, defective, or materially different from what was ordered.

If you discover visible damage or an apparent defect during delivery, notify the delivery team immediately and make sure the condition is clearly documented on the delivery receipt or Proof of Delivery (POD) before signing it.

Whenever possible, take clear digital photographs showing:

  • the damaged area of the merchandise;
  • the entire item;
  • the carton or packaging;
  • any visible damage to the carton; and
  • shipping labels or identifying information on the packaging.

Please also contact Classic2Modern as soon as possible at 800-674-8282 or info@classic2modern.com so that we can review the situation and determine the appropriate next steps.

Depending on the circumstances and the nature of the problem, a valid damage or defect claim may be resolved through replacement parts, repair, replacement of the affected item or component, or another appropriate remedy.

A damaged component does not necessarily require refusal or replacement of an entire order when the affected portion can reasonably be repaired or replaced.

Freight and Third-Party Carrier Deliveries

Orders shipped outside our local delivery area may be transported by independent freight companies or third-party carriers. Because these shipments may pass through multiple terminals and handling points, inspection at the time of delivery is especially important.

Inspect the Shipment Before Signing

Before signing the carrier's delivery receipt or Proof of Delivery (POD), please inspect all cartons for visible signs of shipping damage.

Look for conditions such as:

  • crushed, torn, punctured, or wet cartons;
  • damaged corners;
  • broken or missing straps;
  • holes or openings in the packaging;
  • cartons that appear to have been dropped or severely compressed; or
  • any other visible indication that the shipment may have been damaged in transit.

Do not sign the delivery receipt without noting visible damage.

If there is any visible damage to the packaging, describe it specifically on the delivery receipt. Instead of simply writing “damaged,” provide a useful description whenever possible, such as:

“Carton crushed on lower right corner” or “Packaging torn and punctured on left side.”

You should also photograph the damaged packaging before opening it.

Minor Carton Damage

If a carton has only minor exterior damage and the merchandise does not appear to have suffered serious damage, you may accept the shipment.

However, the packaging damage must be clearly and specifically noted on the carrier's delivery receipt or POD before you sign for the shipment.

After accepting the shipment, carefully unpack and inspect the merchandise. Keep all original cartons, protective materials, foam, wrapping, labels, and other packaging until you have confirmed that the merchandise is undamaged and functioning as intended.

If concealed damage is discovered after opening a carton, contact Classic2Modern immediately and provide photographs of both the merchandise and the original packaging.

Significant Shipping Damage

If a carton shows substantial damage suggesting that the merchandise inside may be seriously damaged, inspect the shipment as carefully as circumstances allow.

If merchandise is clearly severely damaged, refuse the damaged carton or affected item only, rather than automatically refusing undamaged portions of a multi-item shipment, unless the circumstances make partial acceptance impractical.

Clearly state the reason for refusal on the carrier's delivery receipt or POD and take photographs documenting the condition of the carton and merchandise whenever possible.

Then contact Classic2Modern immediately:

Phone: 800-674-8282
Email: info@classic2modern.com

Please do not simply refuse an entire shipment because one carton has minor exterior damage. Unnecessary refusal of merchandise can significantly complicate the freight claim and redelivery process.

Concealed Damage

Occasionally, merchandise may be damaged even though the exterior carton appears intact.

If you discover damage after opening the package, do not discard the carton or any packing materials. Contact Classic2Modern as soon as the damage is discovered.

We will generally require photographs of the merchandise, carton, internal packaging, shipping labels, and damaged area in order to evaluate the claim and work with the carrier or manufacturer.

Original packaging may also be required if the merchandise or a component needs to be picked up, exchanged, inspected, or returned as part of an approved damage claim.

Failure to Note Visible Shipping Damage

Customers are responsible for reasonably inspecting the condition of cartons at the time of delivery.

If packaging shows visible damage at delivery but the damage is not noted on the carrier's delivery receipt or POD, our ability to establish that the damage occurred during transportation may be substantially limited.

As a result, Classic2Modern may be unable to obtain carrier approval or provide a remedy for visible freight damage that was accepted without notation on the delivery receipt.

This is why it is extremely important to inspect the shipment and document any visible damage before signing for delivery.

Do Not Discard Packaging

If there is any damage, defect, missing component, or other problem with your merchandise, please retain all original packaging until your claim has been resolved.

Do not discard cartons, foam, protective wrapping, pallets, labels, hardware packaging, or other materials associated with the shipment.

Photographs of the merchandise and packaging will normally be required when evaluating a damage claim.

Manufacturing Defects

A manufacturing defect is different from shipping damage.

If you believe your furniture has a manufacturing defect that was not reasonably discoverable during delivery, contact Classic2Modern promptly with the product information, order number, description of the problem, and clear photographs or video showing the issue.

We will review the claim and, when appropriate, coordinate with the manufacturer regarding repair, replacement parts, replacement merchandise, or another available remedy.

Normal characteristics or variations inherent in furniture materials and manufacturing — including variations in wood grain, stone, marble, leather, fabric, stitching, distressing, coloration, or finish — are not necessarily defects.

Incorrect Merchandise

If you receive an item that is materially different from the item you ordered, please contact Classic2Modern promptly and do not assemble, install, use, or dispose of the merchandise or its packaging until we have reviewed the issue.

We may request photographs of the product, carton labels, model numbers, or other identifying information to verify the shipment and arrange an appropriate resolution.

Cancellations

We understand that plans can change. Orders can typically be canceled within 24 hours of being placed, provided the merchandise has not yet been released by the warehouse for delivery or shipment.

If you need to cancel an order, please contact Classic2Modern as soon as possible. We will confirm the status of the order with the warehouse and, if it has not yet been released, cancel the order without a restocking fee.

If the merchandise has already been released by the warehouse or picked up by the delivery team or carrier, but has not yet been delivered, cancellation may still be possible. However, the customer will be responsible for any restocking, handling, transportation, or return-to-warehouse charges imposed as a result of the cancellation. These charges will be deducted from any refund due.

Once merchandise has been shipped and is in transit, or delivery has been completed, the order is considered Final Sale and cannot be canceled. Any issue involving damaged, defective, or incorrect merchandise will instead be handled under the applicable sections of our Return, Refund & Damage Policy.

We strongly encourage customers to contact us within 24 hours of placing an order if a cancellation is necessary.

Before You Order

We want customers to be confident in their purchase before placing an order. If you have questions about dimensions, specifications, availability, delivery, color or finish, or whether a particular piece will work for your space, please contact us before ordering.

We are happy to provide additional information when available and can often verify current inventory and expected delivery timing before you place your order.

Classic2Modern
Phone: 800-674-8282
Email: info@classic2modern.com