Special (or custom) order is when we order a furniture piece from manufacturer
that we don't usually stock. In many cases, your special order may be customized. For example, you may want to upgrade a couch to a different upholstery type, or request the product that you like in a different color.
Special orders usually take time, lead times vary depending on manufacturer, and country of origin. Please contact us for details regarding your special request.
Special order can only be canceled within first 48 hours of placing the order. Company reserves right of refuse and issue refunds or exchanges after such 48 hour time frame. All delivery dates for special orders are approximate and can change due to production time frame, overseas loading plans, shipping schedule or any other causes beyond our control.
Deposit of at least 50% must be paid before a sales order for special products will be processed. This deposit is non-refundable in case of cancellation. Orders cannot be canceled or exchanged once the order has been placed with the factory. All special order products remain the property of Company until paid in full.
For more details, please email firstname.lastname@example.org